Product Analyst

£30-£40k

Who we are

Imosphere provides pioneering technology solutions to the health, education and social care sectors. We build software that powers research and improves lives. Our software is used across multiple territories and domains - from Scotland to California, from mental health to cancer research.

We are a SME of approximately 45 people headquartered in Nottingham. We are passionate about providing great solutions that improve people’s lives. Our vision is to make health, education and care profoundly better by bringing people’s information to life. Our software has accelerated cancer research, enabled people to access care services and helped those most in need.

The Post

An exciting opportunity to be part of a growing tech company with healthcare, education and social care customers across the UK and USA. Reporting to the Senior Data Analyst, you will provide a key role in supporting customers who use our Formulate solution- a suite of predictive decision-support algorithms. You will be responsible for undertaking analysis of data captured from Formulate customers, and will be required to support the Senior Data Analyst in developing, modifying and testing the ‘master’ Formulate algorithms themselves, as well as applying and testing requested updates to customer-configured versions. You will also support with the development and maintenance of internal and external documentation for the Formulate tools, in addition to providing day-to-day support to the Product and Delivery Teams with the collection, cleansing and analysis of data for Formulate customers, providing clear recommendations for customers based on their data.

Our flexible working policy enables people to work from anywhere that enables them to get the job done. We have core hours of 10:00-15:00 Monday-Friday to enable us to find time to collaborate, but are flexible outside these hours as long as we are meeting the needs of our customers and our team. This position is available as either Nottingham office-based, remote (UK), or a hybrid model where you can choose the right amount of time in the office for you. We support flexible working in many forms - as well as a flexible work day, we support condensed hours, 9-day fortnights and part-time (where appropriate).

This is a permanent, full-time role (37.5 hours).

Details of the Role

Key responsibilities

Algorithm and Analysis Tool maintenance

  • Developing and maintaining the following knowledge:
    • Thorough understanding of the Formulate product and how it can be configured and used.
    • Detailed understanding of how each of the Formulate ‘master’ models works.
    • Good working knowledge of public sector care and support services, including education, health and social care
  • Supporting with the development and maintenance of Formulate configuration templates within Excel, which includes the customer - benchmarking programme.
  • Undertaking testing of Formulate ‘master’ models to ensure the algorithms are working as expected based on the product specifications.
  • Providing support with the development and maintenance of internal and external documentation for the Formulate tools.
  • Supporting with the creation and maintenance of the coded assessment forms which customers use to record data in the standardised format required by the Formulate algorithms.
  • Supporting with the creation and maintenance of analysis templates and dashboards for customer analysis.
  • Sharing knowledge, insight, best practice, and ideas with colleagues to inform future product development.

Cross-team Working

  • Working with the Delivery Team to:
    • Support with the development of specified weighting and undertaking bespoke Excel formula changes to the Formulate models to meet customers requirements.
    • Provide configured Formulate model files to the Delivery team in the appropriate format required for customers.
    • Responding to relevant queries and requests from Formulate customers.

Analysis

  • Supporting with the collection of customer data as required.
  • Undertaking analysis of customer data and providing clear recommendations - including:
    • Cleansing and amending data as required to reflect current provision appropriately within Formulate models.
    • Adding comments to explain variance where relevant - to support the Delivery team’s work.
    • Detailing common themes and/or the causes of differences in customer data - identifying potential weighting changes which may be needed in customer algorithms.
    • Once all cases in a sample are reviewed, checking and amending relevant weightings in the customer algorithm to improve the correlation between estimated budgets and standardised actual costs.
    • Utilising analysis templates to produce the appropriate analysis for each Formulate product, including the relevant Excel dashboard, graphs, and descriptive statistics.
    • Providing a summary of the main recommendations from the analysis - supporting with customer report creation where required.
  • Providing second or third line support for customer and internal queries relating to Formulate - including extracting cases from the web service database and investigating queries where relevant.

Security Standards & Data Protection

  • Following internal information security procedures and identifying potential omissions through the appropriate channels.
  • Raising information security incident reports following the company’s incident reporting process.

Key Skills, Experience & Behaviours

  • High level of skill when using Microsoft Excel - including formula writing and pivot tables.
  • Excellent attention to detail.
  • Strongly numerate and literate, with the ability to produce high quality documentation.
  • Good problem-solving skills - able to solve problems creatively, efficiently and completely.
  • Good data analysis and advisory skills with a strong eye for detail.
  • Good understanding of statistical analysis concepts, able to apply them to data appropriately.
  • Good active listening, communication and presentation skills and able to articulate ideas clearly, confidently and concisely to internal and external stakeholders.
  • Proactive and highly organised, with a demonstrable ability to meet tight deadlines and remain calm under pressure.
  • A high level of personal drive and commitment to excellent customer care (internal and external).
  • Good interpersonal and relationship-building skills with an enthusiastic, flexible and motivational nature and an overall passion for excellence.
  • Ideally a background within the public sector care and support services (social care, special educational needs or NHS) and awareness of current national policies.

Interview Process

  • First stage interview via MS Teams with Head of Product and Transformation & HR Manager (approx. 30 mins).
  • Second stage interview via MS Teams with Senior Data Analyst & Product Owner - to include task, test or activity, and further interview questions (approx. 1 hour).

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If this role appeals to you, please send through a CV with brief paragraph about why you want to work with us to careers@imosphere.co.uk

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What's in it for you?

Working with us, you can expect

  • Flexible working location At home.. A coffee shop.. A cabin in the woods.. Our offices based in Nottingham's city centre. Work wherever suits you best.
  • Flexible working Set your own schedule either side of our core hours (10am to 3pm). Want to work condensed hours, a 9 day fortnight - all possible.
  • Equipment and software The right tools for the job. We'll provide everything that you need to do your job.
  • Training budget A professional development budget that's owned by you for use on courses, conferences, books or magazines. It's yours to further your development.
  • Annual leave 33 days leave including Christmas 'shut down' and bank holidays. With additional buy/sell holiday scheme.
  • Social events Company run social events including summer social and festive fun days.
  • Maternity/paternity/adoption leave We offer a matched statutory maternity/paternity/adoption leave payment.
  • Pension scheme A competitive pension scheme matching contributions up to 6%.
  • Private healthcare Get cashback on dental and optical treatments, and more.
  • Volunteer day A paid annual volunteer day, helping you to support your community.
  • Savings and freebies Get discounts at lots of retailers with our Perkbox membership.